Do NOT USE THIS COMPANY If I could give no stars I would I called them for an emergency appointment to have my toilet fixed and spoke to an advisor who assured me that someone would be out within 4 hours to fix the problem and it would cost £149.00 I asked if there were any other charges and he assured me there were no hidden charges and I get 1 hours labour. An engineer came out took a photo of my toilet and then went to leave. I asked were he was going and he said I need payment to do the job I explained I had already paid and he said no and left and said I will be back saturday. I called the company and spoke to Adam and he said the £149.00 was just a call out not at any time did they say that on the call. I had a call today to say the plumber will be round and I needed to pay for another call out and £185.00 for parts I was in shock. I had to pay for another plumber to come out to fix the toilet as we could not manage without one I have asked for a transcript of the call and am disgusted they can rip people of like this will be going to trading standards