Got them to book an engineer's visit but engineer knew less about washing machine than I did. Decided to not pay for full repair but customer service team offered to get me an urgent replacement machine rapidly which I accepted. Heard nothing for 3 days about delivery and was told then told machine would be delivered yesterday by text at 20:20 hrs. Finally they agreed they could not get me a new machine and hopefully my money paid 7 days ago should be on the way back to my credit card. No customer service only nice words they knew I wanted to hear. I will never use them again.