I posted a review 3 weeks ago but felt compelled to include my experience since then. After more emails, a text asking me to call and then being forced to wait on hold for someone to pick up, I’ve been told I won’t get a refund. They have claimed my oven was inaccessible - despite it clearly not being and the engineer telling me he didn’t have the right part. I’ve ended up buying a new oven. The offer of a deliveroo meal was nice as the response on my previous review but I’d have much preferred my money back and you kept your promises. As it is no-one from your complaints team made the deliveroo meal available so I didn’t even get that and now find myself £130 poorer.