I was left in tears by this company and feel completely ripped off. I needed a repair to my oven and was told it could be sorted for a £79 call out with an appointment within 48 hours. Sounded great. Then told it would actually cost £265 to get an engineer to visit. I live in a city, but the nearest engineer was more than 30 miles away. 18 days later the engineer arrived spent 10 minutes checking the knobs and a visual inspection, then says he hasn’t got the part he thinks it might be. After chasing was told the job had been closed down as engineer said the oven was inaccessible. It’s free standing and I was able to pull it out from the wall. Told my only option was to pay an £89 second call out -despite paying for a no fix money back agreement - or co-incidentally an £89 administration charge to get money back. I was made to feel like a liar who had to continually chase to find out what was happening with the repair. Even if I’d gone for a second call out, after almost a week of phoning, they could offer no new appointment time. Please avoid.