Glow Green were great, until they had my money, then things started to go awry. The instant communication lines which I had been accustomed to, vanished and the scheduling for our solar PV installation became a real chore. I changed our holiday bookings to fit in with their timing and booked time off work to be available. Without notice the dates were changed again and I was left losing money for time off work. Eventually the installation was started but parts were missing so the contractors couldn't finish the job. The contractors work was OK but it was not what was agreed with the GlowGreen sales and design team and cabling was done externally, which is exactly what I didn't want. The company ignore all my attempts to communicate and I'm left with a half installed system and scaffolding on the front of my house taking up my parking space. Today I get a message from a scaffolding company telling me that they will be coming on-site to erect (another?) scaffold!! I've spent hours on the phone trying to get through to someone who may help. Nobody answers Unless you are potentially a new customer when they are all too happy to help free you of your cash. DO NOT USE THIS COMPANY!!! Totally stressful experience which should have been an exciting upgrade to our home but instead I'm left anxious that it will ever be completed. Been on the phone today for 1 hour so far, on hold with the dreadful piped music driving me up the wall. Grrrr.
1 year ago
Glow Green Ltd has a
4.1
average rating
from
1,940
reviews
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