It was a pleasure contacting Glotech Repairs. The whole process was simple & straightforward. A first class engineer arrived on the day of the appointment, contacted me first, 24hrs before advising the actual time he would arrive. The engineer highlighted the faults with our oven then proceeded to order the parts needed. Glotech contacted me to confirm our parts have arrived and made suitable arrangements for the same engineer to return and fit the new parts in. We are once again enjoying our Kuppersbusch oven, now in perfect working order. Thank you Glotech Repairs