I'm not sure how this company has so many positive reviews when they can't even get the job booked in properly yet alone actually complete it! I booked the job online on a Tuesday for the following day. Got a txt message a few hours later that my appointment is not available and I should call them to re arrange. When I called I was told that their engineers are on holiday and sick so next day wasn't available and if I can wait until Friday. Today is Friday and I've received a call this morning to say that they will not be able to attend again as their engineer has called in sick. Poor excuse. You need to employ more engineers and not allow people to book appointments if you haven't got the staff.