Our Liebherr integrated freezer packed up. We arranged for a Glotech engineer to visit which he did on time. He diagnosed the problem as a faulty compressor and advised that as this was a special order, the company would be in touch with a quote. After a week or so, we received an email with a quote to repair the freezer for over £1,800. We emailed back saying that they must be having a laugh as this quote was more expensive than an identical new freezer. To top it all, we got in touch with Liebherr directly and a very helpful young lady outlined the steps needed to try to reset the freezer. We have followed the steps and to our delight the freezer started working again. One can only have contempt for companies like Glotech - contract with them at your peril.