What a bunch of professional "Rip Off" Cowboys !! The agent clearly was not interested in fixing anything he was in & out of the house in less than 10 mins(that's around £8.00 a minute charge!). He spent longer doing the bill than looking at the machine. They advertise one price then charge you much more - when challenged about the price and shown proof that a call-out charge should be X amount he said don't worry about it!! Just pay now and someone (my boss) will be in touch to refund any difference. 7 days later NOTHING!! How these can trade under Check a Trader is a farce -My advice is DON'T use these guys, find a company that's honest & will take time to either repair or help you find a solution. These guys just take your money & run!!! Be Warned.