Today i had a chap come over to look at my washing machine drainage issue, after 30 minutes he stated he fixed the issue and stated all good. I noticed lots of water at the bottom, so he stated it just needs wiping up. i wiped up and left it for 10 mins. i come back more water and when i opened the front flap, the drain pipe is not where it should be. it's been placed inside of the washing machine. i called customer service and the engineer, engineer does nto answer and the customer service states the engineer has finished and will not be able to come back. they have now stated its a few days until they get the engineer back. I am hoping they do return int he next days as this is not great to be honest.