Would never use again Don’t ever ever use Glotech repairs if you live in north London. They are nothing like the sales department who have always been helpful. Shockingly appalling service .. my washing machine broke down 3 weeks ago. I paid for a 48 hour response and they sent an engineer 2 days later, who said as soon as he saw the machine (Miele) that he “didn’t do our model” . We would need another engineer. He booked in another engineer who couldn’t come for 3 days and then when the engineer came he said he would have to order a part which I paid for there and then. When I asked to book the next visit I was told they couldn’t book another slot until the part arrived which would take 3 days. When I called 3 days later to check if the part had arrived I was told that I had paid for the wrong part and they realised after he left that they had ordered the wrong part. The correct part was more expensive so they were waiting for me to call them to pay. When I asked them why they didn’t call me they said they were waiting for me to call them to arrange this. When the part arrived 3 days later they called and said the earliest availability for the engineer was in the following week. When the time came the inexperienced engineer (who doesn’t do our machine) turned up and said he didnt know why he was sent as he didn’t do our washing machine and I would have to book the right engineer which would take another 3 days. Said engineer turned up last Friday and fixed the New part saying he had fixed the machine. Lo and behold on Saturday it stopped working with the same problem. I had to wait til Monday to call them and say they hadn’t fixed the problem and the engineer needed to come back. They said they had no availability until yesterday (Weds) between 8 and 1. I waited all day yesterday. Despite an emailed booking confirmation the engineer didn’t turn up. When I called the office at 1pm yesterday to check if the engineer was coming, a very stroppy woman said that she couldn’t do anything about it and that I should just wait . After asking her to check with him she tried to call him but he didn’t reply. I have had to rearrange work commitments every time an appointment was made and taken time off to make myself available. I was worried yesterday as I needed to go out so wasn’t sure what to do . . 2 hours and 3 calls later at about 4pm another person I finally spoke to asked me if I wanted to make a complaint. He also said he would find out what happened and call me back. He didn’t. I’ve given up and I think it’s astonishing that this is acceptable customer services in their eyes