Booked a repair for a Thursday morning, this was changed by them via email to Thursday afternoon which i couldn't do. Had to ring and change for Monday and i explained issue to lady i spoke to. Engineer arrived an hour late but was very polite and professional. He said straightaway that it couldn't be fixed and i should have been told that when i booked (type of machine meant bearings couldn't be replaced). Still had to pay £64.95+vat for 3 minute visit. I think a bit more internal communication would have saved me money and time. Also why book online if they are just going to change it? Will probably use more local repair next time