Avoid this company. They have failed to come to our house on 3 occasions, without being able to offer a good reason why. We normally only find out that the engineer isn't coming when we call the help line on the day they are supposed to be with us. On the one occasion an engineer was here, he didn't seem to know what he was doing, and basically spent an hour turning the appliance off and on. Given that the tumble drier has not worked since the 9th October you can sense my exasperation. Their claim to give 80% of customers an appointment within 24hrs also seems to be far fetched. There must be companies offering better service out there, I am just annoyed I picked this lot.