The initial contact and emails about various things were answered promptly. Since trying to make a claim however, things have gone awry. I emailed and received an email asking for a lot of information so that I would receive the correct claim form. When I returned from holiday I filled all the necessary information in and sent the email. I have since emailed again to chase up a response but sadly still no response to this email either. I have allowed time to cover the bank holiday weekend but surely 6 days should be should to receive at the very least a reply of some sort!