Shocking service received by DAN BOND at global vans. Really responsive when purchasing, that soon changed. Ordered a van 3rd Jan with a 14 day delivery time. Hadn’t heard so called after 14 days to be told by DAN van has arrived & will be sent to be ply lined & someone from the delivery team will be in contact. A week goes by no contact from anyone, we call again as no reply by DAN via email, speak to a ‘very helpful’ salesman (didn’t get his name), asked about the van to be told we had been given the wrong information & mixed up with another customer. So we asked when ours would be arriving to be told ‘your guess is as good at ours mate. Could be today, next week or 4 weeks’. Very helpful info! So following day I call the delivery team speak to Chelsea, she was able to tell me it has been delayed 10 days. So 10 days goes by we call again, Chelsea tells me it’s been delayed another week & that she is unable to contact the suppliers to chase it up. So we wait another week, I call again. Speak to Chelsea to be told she has contacted the supplier, (last week she told me she wasn’t able to), & it has been delayed a further 2 weeks. We later then decide to cancel as now we are definitely being strung along. So I spend all day trying to ring, requesting call backs & emailing. No response at all. So I call off of a different number, my call was answered straight away & by DAN BOND himself who we have been trying to contact for weeks! SO THEY ARE ALSO BLOCKING PHONE NUMBERS! So anyone not getting a response, my advice use another number! So he tells me he will cancel the order, i questioned as to why he had ignored calls & emails for weeks, obviously this is because he had lied to us! A manager calls the next day to confirm the cancellation & it will be passed on to someone higher to decide wether we will get a full refund or a percentage! Global vans you have NO argument & no decision to make! We’ve purchased an ‘in stock’ van that you have failed to deliver! 11 days later we are still waiting a call, email or letter regarding our refund! REFUND OUR MONEY Shocking company & service. We’ve had not one update regarding our van, we have had to chase it everytime! managed to phone enough times before we placed the order! Perhaps try answering to customers as quick as you do replying to negative feedback! AVOID AT ALL COSTS do not waste your time or money on this conning company. Completely ruined our experience of buying a new van!