I have now sent several queries email to glasses direct an order placed and paid for on the a month ago. They were keen enough to take the £300 but seemingly not interested in to reply to my questions – simple question what is the current status of the order, if you can not fulfil it then cancel and refund the order ?. no reply and. No reply on the Phone and no refund. They used to be good but I will not be using them again as communications is poor and you have to be carful as headline costs escalate when you add "extras" - cheaper and better service from independent can be obtained from independents on the high street