Ordered a Games T-shirt several days before the sale began and received confirmation that order placed. When I saw the sale I was going to buy the same t-shirt again at the reduced price as it was still in stock but decided one was enough and awaited the original one which didn't arrive so after 11 days I telephoned customer services and was told it was now out of stock because of the sale and wouldn't be restocked! . I asked why my order hadn't been sent first and they couldn't answer this just told me I wasn't getting a t-shirt. I didn't receive an email to say that my order wouldn't be fulfilled which I only found out when I telephoned and then it was too late to order a different t-shirt as all had then been sold out in the sale! Really fed up as now I do not have a Games T-shirt at all. I emailed to query why this has happened about 1 week ago and still haven't had a reply. Very very disappointed with everything especially the customer service level and they were not prepared to try to help in any way. Very very poor service. Why were full price orders not fulfilled from stock before sale orders and why was I told my t-shirt was on order when it wasn't and was never going to be? Its a lot like the fiasco when I tried to order tickets for the Games and had the tickets in my basket and when I went to pay for them the system put me back in the queue then it crashed. Perhaps we should go back to the system of telephone ordering - at least that was reliable.