bad email customer support, sent classical guitar for a refret and I asked if I could have low action, got the guitar back with medium action (as admitted by email support person, who is different from luthier) and checked fret levelling with my tools, the frets weren't level, and when I expressed my dissatisfaction the email "support" tried to blame me for being picky although the luthier rectified everything. I was told things like "Mmmh. I really don't understand, everyboady else loves this service", the implication being that if you don't "love" it, even though your view might be based on facts, that there's something wrong with you, not them. This is NOT a negative review about the luthier, like I wrote he rectified everything and in the end did a perfect job. The same cannot be said of the person I communicated with. Will avoid in the future.