Dreadful company ordered 3 personalized mug said it was despatched on the 15/11/17 paid first class postage my mugs never came, so called up to find out why I hadn't received them for them to tell me they don't no were they are so would reorder and get to me the following day so stayed in all day and still didn't receive my order,. And when they finally did come the picture quality is alful some of the photos are really dark when they shouldn't be and fuzzy not the quality photos I had uploaded to them, the mugs were gifts for family members of our children and family members that are no longer with us, because of the bad quality I feel I can't give these as gifts so have lost time and money.