Terrible service. 8 hours wasted finding a resolution. I was initially told they needed to cancel the flight due to the flight being full. I contacted Qatar airways who told me that Getaflight cancelled the booking NOT them. I spoke to the team who couldn't help and kept passing me from one member of their team to the next, most of who had strong accents and not the easiest to understand. Joaib Justin assured me I would receive a phone call back within an hour but I had no such luck. I was eventually put through to Alex who was much easier to understand but very arrogant and unappologetic. I was told that the refund was on it's way back to my account despite the flight being booked over 6 days ago. He assured me I would receive a phone call back and was very rude when asked what I should do if I don't receive another phone call back. He said I should go to ATOL which I fully intend to do. I've had to book the same flights elsewhere at an additional cost of £120. DO NOT TRUST THIS COMPANY THEY SHOULD BE SHUT DOWN!!!