DO NOT BUY FROM THIS COMPANY unless you want an empty wallet and heartbroken children!!!!!! In all my life I have never dealt with a company with such appalling customer service. Our little mix tickets have gone missing. The concert is tomorrow Sat 25th Nov. I phoned Get Me In on Tue 14th to tell them that we have not received our tickets. Get Me In then emailed the same day with a standard template telling me they are only a platform for member of public to buy and sell tickets........ Get Me In then stated that they are conducting an investigation with UPS and that someone from Get Me In will be in touch with me on or before the 27th Nov, 2 days after the concert!! HOW IS THIS ACCEPTABLE!!!!! When you phone Get Me In, the people on the phone are cold and heartless and are unable to help at all. When you are to speak to a manger, I was told that there are no managers in that department.... Yeah ok!! I was told to email the disputes managers, well what a complete waste of time that was! They responded to my email with another template, telling me that will be in contact on or before 27th Nov........ Apparently you are not allowed to talk to the dispute managers as they like everything in writing!! What absolute idiots! Honestly the concert is tomorrow and nobody at Get Me In cares!! I am so angry that my 2 kids have to miss their first ever concert because of this company! Get Me In where more than happy to take my money but when it comes to helping me get my kids into the concert they are undoubtable the most scandalous, disgraceful company I have ever come across!!!