I am a widow and OAP the advice I received was not good and I had to take my son back to the shop to help get the problem sorted. I received a telephone call from Snellings office asking if they could send somebody to check on the numbers on the back of the T.V I purchased because they had forgotten to enter them for their records , I stayed in all the following afternoon as requested but nobody turned up and I have not received a apology. I was left thinking I was taking advantage of because of my age, Very disappointed . I expected something better from Snellings.