I purchased the top of the range Miele washing machine £1370.00 when I rang this company/shops to speak to a salesperson to ask questions before purchasing ,,online sales person did not like answering questions then hung up on me I must've asked too many questions clearly that man needs more training, I purchased from this company because of the locality I needed a local supplier for a heavy delivery washing machine Delivery men, polite and courteous next day delivery can't complain at that The item arrived in perfect condition. Purchased this item online this doesn't mean the customer does not require a paper receipt for their purchase. Yes there is an online receipt.do I print it myself I can't print it because I don't have a printer. Typical online service ,,customers require a full printed paper receipt specially at these prices this is also the requirement for the two year guarantee