They have tried to cancel my son's car insurance twice since October2017. First time he made a mistake on the date of an accident, literally days difference but has still declared it. Instead of talking to his previous insurance company they decided that he had an undeclared accident and tried to cancel the policy. In the last couple of days they have tried to cancel it again without any communication just a letter with 7 day notice of termination. This time its because they use a seperate company to do all their vetting. They asked for a utility bill which he doesnt have because he lives with us. He sent his student loan document which has our address which matches both his and my driving license (being a named driver). Finally spoke to someone after getting cut off 3 times and they now wanted a copy of a bank statement but couldn't guarantee that that would be accepted and were going to phone back at 4pm on Friday. Shock no call. Asked why they needed it as the insurance had been paid in full, there is no credit agreement and unless the Student loans people, my son's and my driving license are all lying, not to mention they have sent letters to the same address, I can't understand what the he'll they are up to! Truly shocking service. Been driving 35 years and they have given more problems in 4 months than every insurance company I've dealt with.