My insurance premium renewed automatically - which I was fine about. But then I was told because I had claimed to have No Claims, but hadn't proved it, they were fining me £50 and cancelling the insurance. I didn't say I had no claims as it auto-renewed. Last year I paid extra due to having no claims, but they didn't seem to have a record of this fact. However, they are still sitting on my money more than a week later. When I called I ended up in tears as they just kept shouting me down and accusing me of lying about No Claims and ignoring their letters! They then suggested I must owe them more for last year- when I probably lied as well !