To start I paid £214 as a lump sum assuming i had a month before i paid the next installment of £54 rough est. But was shocked to find within a few days my 1st installment was taken from my account. I then recieved my box and then within a month I was told my monthly installment was going up to £89 est due to NCB not being accepted and was told it was because my attachment I sent wasnt good enough proof of NCB. I then got a letter starting I wasnt covered due to my licence not being at correct address and my v5c was incorrect when actually your staff had wrong details on my documents as I didmt even recall who she said the car belonged to. In which I ensured i asked for the written proof and will be here before that date. In which the lady on the phone ensured me it wasnt being actioned until the month after anyway so no rush, to find out on my Direct debit date you took £89 anyway. Then this month I paid my Installment via phone as I had a bank error and the payment wasnt made on date due to £3 being missing to the balance. And then when I rang to pay the installment. I was told not only did I have to pay £77 for my Insurance but I had to pay £30 as a miss payment fee when I rang the day after it was due as I didnt realise it didnt go through until then. I paid it and on my account you have taken it in 3 different amounts. Also I get a letter that day saying I havent paid and I'm now due to pay more fees when ice already paid it.I feel like you just get money any way you can.