Stay away from this company!!! They are an absolute joke. I wish I had read the reviews before I took my policy out in Jan 2017. I've had my black box 10 month & renewed my car, paid £120 for a new box in my new car (i didnt mind) worked for 2 month then my renewal came (Jan 2018).... 9 months later & it's never worked until now (Oct 2018) 11 days after they upped my premium based on nothing at all. Totally unfair. Scammers. Just want your money. They will not ever resolve your issue. Shocking! Oh & a manager is never available, how ironic. I also tried to dispute that I 100% think its not working properly since it has been working and apparently it works fine.. from the guy sitting at an office chair attached to a phone. Has he drove my car?! The phone call ended in me in tears, no resolved issue, just excuses after excuses & then a £75 cancellation fee. Absolute joke.