AWFUL CUSTOMER SERVICE AND HELP. First issue with them was I believed I had 2 years no claims when sending over my list of no claims I discovered I had an extra year no claims. When the price was recalculated my premium went up? And I was charged an admin fee!! Tried to send an email FIVE times discussing this with proof from my previous insurer and all 5 emails were ignored, even though they claim email is their first point of contact and main form of communication. SECOND AND MAIN ISSUE. I recieved a device to connect via and app to record my driving. When I received this device I was on holiday, when I returned on the 13th I had a letter stating if it wasn't connected by the 20th my insurance would be cancelled. By the 15th the device was connected and as far as I was aware was recording as the light was blue. Wise driving claim it wasn't working on their end, and I needed to phone them to confirm it was working. NO WHERE did it state this. I work away from home and I'm out the country weekly, so my cars parked up and not being driven a great deal of the time. So I hadn't taken the time to look into all my driving scores as it had been less then a month. On my first journey when I checked how the dash board works it told me I had only driven 80 miles and for accurate scores need to drive 200 miles. As far as I was aware the device was working and connected. On the 2nd of October I recieve an email saying my policy has been cancelled and I have been charged an extra £75 for this cancellation fee. I had no reminder or warning apart from the one email, which after this I connected my device!!! All was fine. I recieved one letter on the day my insurance was cancelled the 21st September stating it had been cancelled. Now as I said, email is the first form of communication with this company and I work abroad, so my post couldn't be opened for me to be aware. The team were less then helpful, with no resolution or answers as to why my numerous emails were ignored or why I only had the one email of notice, my insurance has been cancelled purely down to lack of communication and a potentially faulty device. But the insurance company are a scam and I wouldn't want to be insured by them now anyway, but the most frustrating thing is now I need to declare a cancelled policy. Meaning most companies won't touch me and my insurance has gone up by over £1000! I was insured with this company 10 days and they've taken my quotes up by a grand. Requested repeatedly to speak to a manager and was refused just put on hold. AVOID AT ALL COST!!!!!!! Not worth a single star