This company is actually rubbish. I had a change of vehicle so I had to change my smart box (Theo) I paid £75 charge for this along with the insurance difference. This meant I was suppose to get a new box but they sent me a plastic cradle piece of the box expecting me to re fit the old one bearing in mind I paid the full £75 for a NEW box. It was stressful changing the box but I still fit it into a new cradle it didn’t work I called them twice all I was told was to charge it take it out put it back etc…. But nothing worked. I had to keep telling them I paid for a new box so I can get one. We got there in the end after stressing me out so much. As well as, receiving countless emails about my policy requires me to do this within 14 days. However, none of this was my fault. Rubbish customer service - the day I switched my insurance from old vehicle to new the guy told me you can throw the box away because I paid for a new one to be sent. Then I get the parcel telling me to fit the old cradle in. Then the next guy tells me for a new box I have to pay £100 or £75, I had to keep telling him I’ve paid just check and send me a new one. Too much hassle just avoid this insurance please I know I will 100% once this runs out.