Took out house insurance in March 2018. Was sent £50 of co-op vouchers. Due to family bereavement, I didn't use £30 of these, contacted co-op and was informed that I could send the unused vouchers and they could be replaced. However on contacting them today, they refuse to re-issue. Well they have just lost my customer and recommendation. I cancelled my policy with immediate effect. To re-issue my vouchers, with the old ones back in their hands would've cost nothing. Shame on you co-op, and I hope others realise that you are not customer friendly at all !