The Co-operative Insurance Reviews

The Co-operative Insurance have a Customer Happiness Grade of B. Customers love their prices and customer service and are happy with their refunds. Full Insights

3.80 Rating 388 Reviews
72% of reviewers recommend The Co-operative Insurance
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"Good value"
Helpful Report
(Car Insurance) - Posted 3 days ago
"Price was competitive. The process was simple and quickly achieved"
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(Car Insurance) - Posted 4 days ago
"Great staff and the underwriters are terrific."
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Posted 6 days ago
"Currently happy with the service provided meets my needs at this present time. Terry Hill"
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(Car Insurance) - Posted 1 week ago
"I think they are reasonable cheep. I do lees than 2500 miles a year."
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(Car Insurance) - Posted 2 weeks ago
"DO NOT USE THIS COMPANY This policy was cancelled without my knowledge on 20th August I was not made aware of this until 04.09.18 with the letter date of 30th August. The company willingly and knowingly left me without insurance for 8 days. Utterly absurd."
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Posted 2 weeks ago
"Cannot make comments as l have not had any claims or problems"
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(Home Insurance) - Posted 2 weeks ago
"coop forced me tocancel my insurance they dicriminate me .after i swap my full Eu licence to full Uk they triple my premium and asume i just recieved my licence. i past my exam in 2009.discrimination all the way .i would not advise any foreign driver to choose coop insurance.thay scrap my 9 years of driving just like that."
Helpful Report
Posted 2 weeks ago
"Awful experience. Tried to con me into buying “extras” for my insurance by telling me items (mobile phone) not covered as didn’t have a particular module of insurance yet agreeing it was actually already covered by a different part of my insurance policy. Very misleading and wonder how many people are conned this way!"
1 Helpful Report
Posted 3 weeks ago
"Terrible Service - I worry for Elderly or Vulnerable Policyholders. It has been over 5 months of terrible communication, no service and lack of action on my home insurance claim which has now led me to complain directly to the FOS & FCA. I have had my kitchen out of use for the best part of 4 months and have been offered a pathetic and insulting amount of compensation. I work in the insurance industry and I will be passing on full details of the service to all of my colleagues, peers and clients and would never consider this company as an option moving forward. I am disgusted in the way they work and I would worry if any of your elderly relatives had policies with them."
1 Helpful Report
Posted 4 weeks ago
"the price for my car insurance was very competitive and I needed to clarify European cover (which was included unlike many other insurance companies) and the operator was both helpful and courteous"
Helpful Report
(Car Insurance) - Posted 1 month ago
"Regret to have left Aviva!! Bad luck swap on 01/07 and making a claming for a broken window 3 weeks later. No internet access, need to contact them on call, after 5 minutes still waiting on the welcome board. They are working with VPS for windows so a 3rd company. 1 week & 1/2 day to book just for a mesurement + 10 days & 1/2 day for a repair knowing they asking you to pay they excess over the phone without giving the quote for the work. Is this normal process?"
Helpful Report
Posted 1 month ago
"I will not renew with these people."
1 Helpful Report
(Car Insurance) - Posted 1 month ago
"I have private reg.on car I am selling tried to update policy to new car but told would have to pay £15 admin fee and another £15 when I transfer my private reg. So cancelled policy at cost of £50 !! But have arranged same cover with a "proper" company saving £57 (I win) and can make any changes to policy FREE."
Helpful Report
Posted 1 month ago
"It’s alright"
1 Helpful Report
(Car Insurance) - Posted 1 month ago
"Very difficult to deal with I was transfered from one department to another and different companies, no support or responsibility taken by coop for helping me, just added to an already stressful situation"
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(Car Insurance) - Posted 1 month ago
"I have had no problems with this company. Their price was competitive and when I recently added another driver to my policy, I was actually given a £30 refund. Smooth operation."
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(Car Insurance) - Posted 1 month ago
"Top notch"
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(Car Insurance) - Posted 1 month ago
"Great to deal with"
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(Car Insurance) - Posted 2 months ago
"Very easy to deal with would highly recommended"
Helpful Report
(Car Insurance) - Posted 2 months ago
The Co-operative Insurance is rated 3.80 based on 388 reviews

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