Absolute shambles of a company. Had a crash nearly 5 weeks ago, initially promised courtesy car which I never got then a hire car. Then told I won't get a hire car because they sent payment , this was on the same day. 5 weeks of calling to wait for unusually high volume of calls so no average of 40 minutes to even get answered. Actually just hung up on tonight . I have witnesses that the customer no service people actually contradicted themselves on the same call . Cannot log into account, says password incorrect which it isn't , but I press forget password and the system says I have no account even though it literally just verified it. I could add loads to this but it's difficult without swearing. DO NOT USE !!!! Oh yeah how about telling me from photos the car will be scrapped then it will not then it will then it won't then it will. Mess