Don't subscribe your insurance with RAC! This is the worst insurance company I have ever been with. Before activating the claim I went to other garage to have a quote and the car didn't have nothing wrong a part of the lights an bump front damaged. I was told the car have suspension problems and must be written-off. The car had 4 months and 3 years guaranty, it was impossible to have suspension problems. They never contacted me, despite the fact they said they tried once, but no calls received. After had my car back, it was repaired and again in the report no problems at all. This must be a scam, i heard more people complaining also, and having the same problems. If you considering taking a car insurance Do not do it with RAC.