I re-insured with RAC despite the fact their price was £50 higher than their competitors simply to avoid the hassle. My payment declined due to an expired bank card (my fault I know) and I subsequently had to pay a £20 fee which I felt they could have removed due to the loyal customer factor... apparently not. The woman I spoke to in customer service was also ridiculously patronising. I then received an email asking for urgent contact as a letter had been returned to sender. They made no attempt to contact me other than through email and stated they would have to take action against the policy if I didn't get in contact, despite having spoke to them and confirmed all my details the week before! After 2 ridiculously drawn out attempts to get through to someone on the phones I've given up. Funny how when you register it as a complaint on the phone line no one seems to answer....