"Insurance products awful, customer service people somewhat helpful..
Been with RAC Advance for a year now paying £154 a month for the pleasure of having their AWFUL black box fitted to my car. I have spent the past year worried sick after every single journey in case their black box had recorded false readings, causing my score to drop and them to send me ‘warning’ (which if 3 are given out the insurance is cancelled).
False journey after false journey is recorded on this black box which is what I believe caused me to go over my annual estimated mileage which I was of course charged for. A huge jump of nearly £50 a month more for an extra 1000 miles to make the end of the policy (which OF COURSE includes a £30 admin fee for the paper they insist on sending in the post - there must be a couple of trees at least stuffed into that envelope) - if you report these false harsh braking / acceleration and completely false journeys you just get told the GPS loses its signal and jumps.... doesn’t explain the box recording journeys that haven’t even been made (and I don’t mean journeys that have been made before and just repeated, there are completely made up journeys that have never been made in the car).. funny that.
The staff on the phones are somewhat empathetic and helpful, but as much as that is great it doesn’t make the black box work. Technical department are full of the usual excuses reference the boxes false recordings.
To top it all off, my renewal hit the letterbox this morning... up by more than £100 a MONTH!!!!"