"I insure my car with the RAC, nearly three weeks ago I was rear-ended by a drive who accepted responsibility. I have been contacted by a personal insurance injury solicitor who is dealing with the personal injury claim with a great deal of enthusiasm. However, apart from sorting out a hire car and getting my car taken away for "assessment" by a car breaker, I've heard nothing about repair. Today I received a call from the car hire company who informed me that the hire agreement has been extended, and they understand my car is a write off. I phoned the number I have for the RAC to discuss the situation - this turns out to be yet another department of the car hire company - and they say that they believe the car was written off over a week ago, although when they attempted to phone the engineer he was apparently "looking at the report" so the information was unavailable. They will phone me today. It appears to be impossible to just speak to my insurer - RAC pass you on to numerous other (non-insurance) companies who have their own agendas (personal injury lawyers who take a 25% cut of any award and car hire companies who presumably have no reason to want to reduce the length of time you are having to hire a car - the car hire is taken care of by the other parties insurance but the addition £7 a day to avoid crippling costs due to any minor damage is down to me). Not happy with the RAC."