The insurance itself is a known company and they also answer calls when you need to get in touch. However, the black box that they use is terrible. If you accelerate badly once your score will drop fully or if you have one slight heavy brake it will also drop, the main problem with this is that no matter how many good drives you do (with no ‘faults’) your score won’t increase. Your score is also determined on when and where you drive (night and ‘urban’) and to me decreasing a score because you have drive after 6pm is extremely disappointing, this also applies to where you drive as they say driving in busy roads is dangerous (I can understand that but sometimes you don’t have a choice). Overall, I don’t recommend this insurance to anyone.