QUOTE ME UNFU**ING HAPPY more like. get home from a few days break, Tv's all to ba!!s, Samsung American Fridge freezer looked normal on readings but element fried inside, only when went into it we noticed, binned £'00's of food, smell unbearable. Phoned this shower of crooked Wan**ers who try and tell me the £200,000 of contents cover i have is only for home entertainment and glass, nothing else. What pray, apart from a personal cinema is gonna cost £200k. Oh yeah, and I would insure the freezer contents yet not the equipment, why would anyone do that of their own free will??? Attitude of the initial clown, Liam, was a joke, spoke to his supposed manager Lesley next who answered questions with questions, shouted over me, refused to ask her manager to phone me and point blank refused to even give me the name of the CEO. To make it worse, it wasn't even an accident, neighbours came home from abroad 2 days before us and they lost a brand new washing machine and the Oil central heating which had been serviced the week they went away. Heating engineer showed them fried element and said it must have been a power surge! These ar!£$oles try and claim it is an accident, it is not, it is an event, just like fire or flood!! Don't go near these robbers!!!!!.....I pay my insurance in full up front every year, never claimed of them and as per the minute you actually need what your paying for you are like something on the bottom of their shoes!! Please share this, I'm most likely one of thousands who get treated like this by these thieves, bout time we all stood up against them. I'll investigate on riskdisk, companies house etc to find out the bigwigs behind this outfit and "out" them if need be, won't be difficult, an arm of AVIVA (Be warned if your with them) is all they are dressed up as this bu!!$hit!!!!