1 star is too many for this company. I believe that anyone who genulnely left a 5 star review, must never have had to make an insurance claim through Quote Me Happy (QMH) a more approriate name for this compant ought to be Make Me Unhappy as that is certianly what happened to me when they took over 3 months to reapir my car which was involved in a no fault accident and had Minior damage to the front bumper, drivers wing and door and the Alloy wheel. The lack of communication beteween the partner companies that Quote me happy uses is jus unbelievable. I discoverd my car sat for over 6 weeks having nothing done to it in cmpound full of mainly written off cars. as Copart who for some reason had take my car away for assesment , even though, on the claims forms, I entered online' I clearly stated the car was still driveable without any major issues ( I drove it home over 80 miles from the scene of the accident) . Copart told me they clearly indicated they had told QMH the car was repairable and only after 6 weeks did i phone up Coopart and find this out as I had an email and phone call from Copaert a week after they recieved the car, to tell me it was repairable , at the same time they had informed QMH. However QMH denied recieving this communication and had done nothing and as I did not know the process here, i assumed my car was being reapired during this time and may have been awaitioing for parts or something similar. THis was not the case and nothing had been done ata all. I had to make a load of calls to get to this stsge and then I got passed from pillar to post to get the repair done by a Garage that is only 2 miles from my home. Yet the car was now in a yard over 30 miles from my home . Then there where furthe delays over getting the car released from Copart and transported to the garage that eventually repaired the car . Appraently QMH had to pay Copart for storage of my car and transporting it to them and their was a dely in QMH paying for this. I think the Garage after reciving the car repaired it to very high standard in under a week. By the end of this process, I felt I should have just taken my car to the loacal garage myself and paid for the repair myself and forgotten about the insurance claim it woul possibly have been cheaper than the Excess, quicker and far lsss stressful . I certainly will not be renewing my Insrance with QMH or Aviva its parent company after reading about the many eother reviews here, which obviously QMH or Aviva don't care about or thin a 2 Star Review and 27% rating are a good review score. Don't believe their sob story that it is the pandemic which is causing these problems either.