In January 2016 I was involved in an RTA. I called my insurer Quick-Sure, who on their website and phone line claim to be one of the "UKs leading insurers". They dispatched a recovery vehicle and took my car to one of its approved garages for repair. This is where the fun begins: I was provided with 2 Audatec reports stating that my vehicle was a Category C economic write-off. The reports were based upon pictures taken of my car at the scarp yard. Quick-Sure openly admitted that no person had physically inspected my vehicle, and that the reports were based on the 6 pictures taken. I also disputed the validity of the report based upon the so-called engineer having no actual engineering qualifications except: "AFFILIATE (AFFIMI) – ANNUAL MEMBERSHIP SUBSCRIPTION 2016/17 (FROM APRIL 2016) £43.00 Those committed to pursuing a career in the retail automotive industry who don't yet have the experience or qualifications to join IMI as a full member, are welcome to join as an Affiliate. You'll have access to member benefits, information and training, and can upgrade to full membership status as you gain experience and qualifications." Turns out their engineer bought the letters after his name for £45 on the internet. Great. So having been left with no recourse except to accept their offer, I bit the bullet and took the pay-out. 12 months down the line I get a hand written letter through my front door from the new owner of the vehicle asking me for the keys and logbook. Turns out he had taxed and insured the vehicle using the MOT I purchased BEFORE my RTA I had 2 HPI checks done on the vehicle to confirm it had been taxed and insured using my MOT - it had. It also had no markers relating to Category C or ever having been involved in an RTA of any kind. Alarms bells are ringing - strange and suspicious. I then called the DVLA. Not only had the vehicle been repaired and sold on, it HAD NEVER BEEN REGISTERED WITH THE DVLA AS A CATEGORY C ECONOMIC WRITE OFF. I was told explicitly by the DVLA that this was the insurance companies responsibility and was obviously against the law. I have now reported this company to Trading Standards, HMRC and the Insurance Ombudsman. I also have an open case against them with the DVLA "Sensitive Casework Department" regarding Auto-Motive Insurance Fraud. After repeatedly making Quick-Sure aware of their complicity in Auto-Motive Insurance Fraud they stopped returning my phone calls and emails. People there will either deny all knowledge of the situation, claim they cannot help because they can't access the files, tell you they have forwarded it on to another department, etc, etc - essentially anything to get you off the phone at that given moment. Which is why I took to sending emails (as they are legally binding documents you can refer to in court) suddenly emails addresses disappear, people no longer work there, mail service returns sent messages due to spam. Eventually I reported the matter to the Police and I am currently beginning to build a case to litigate against them in Court. These people are unscrupulous, liars and fraudsters. (taken from their website) Quick-Sure Insurance PLC are: REGULATED BY THE FINANCIAL SERVICES COMMISSION IN GIBRALTAR. REGULATED BY THE CENTRAL BANK OF IRELAND FOR CONDUCT OF BUSINESS RULES. SUBJECT TO LIMITED REGULATION BY THE FINANCIAL CONDUCT AUTHORITY IN THE UNITED KINGDOM. REGISTERED IN GIBRALTAR NO. 87580 I have reported them to HMRC, Trading Standards The Police, The Insurance Ombudsman and the DVLA. I would not under any circumstances purchase insurance from this company.