I would not give 1star, but you have to as I want to advise on this Company. My little dog was PTS in June 2023. She neurological problems and steadily became worse. She was on meds and pain meds. The vets filled out form and sent it direct June 28th. U have chased this up and was advised taking 6 weeks to sort out? honestly isn't that a long time? Aug 22nd 8 weeks now,nothing no reply to emails, I was advised I would recieve a call bk today. Nothing ,disgraceful service . Iv filled out there customers complaint form now. 8 weeks is terrible I paid vet up front.