took out two policy's of lifetime cover for my yorkie and pomeranian. This policy is what i thought was top cover as I had been stung previously by another insurance company when I had my other Yorkshire terrier. WRONG!! My Yorkshire terrier is poorly and needs an MRI scan as she is having neurogical issues so needs to be assessed for a brain tumour and she is insured for £10,000 per illness, they have just told us that they will only pay £1300 towards a brain scan that costs over £3,000 how can YOU justify this? I pay this insurance for peace of mind for when my pets become ill and YOU refuse to pay out!! They are literally condemning my pet to death as I do not have the means to find the other £1700 that is why I pay top end insurance! I literally feel sick to my stomach at how these charlatans get away with doing this to people and their pets when you need to make a claim. Purely pets you should be ashamed of yourselves taking my money each month and not doing what I pay you for. You should be renamed "PURELY FOR YOURSELVES" because you have no credibility nor compassion when it comes to the animals you supposedly cover!! My precious dog will have to be put to sleep through you!! 😭 Never again! Date of experience: 21 November 2022