I have been trying to cash my pension in one lump sum since March 2020 and by now, August 2020, I am still waiting. The only time I managed to speak to somebody on the phone was in March - ever since, no matter how long I have held the line, nobody has bothered to answer it. After the first telephone conversation I was sent the wrong form. I wrote to request the correct form and it arrived some five weeks later. Having returned the completed form, I have since heard absolutely nothing, despite written reminders. Trying to contact the Prudential by email was also foiled, because while my policy number existed when I first accessed the website, an 'error' occurred, and by my third attempt the policy number did not exist any longer. Funny that! Since no company can be this incompetent without great effort, it is quite clear that the Prudential is deliberately trying NOT to give me MY money, and I suspect that contacting the Ombudsman will have to be my next step. If I could give this company a negative rating, I would!