Similar to Mr Peters below I too have been trying to retrieve my money since the beginning of March. When the on line system failed I was told I could do it by phone after they checked with my bank, a week later and no money I was told to upload some documents online, the system failed so I posted them. A week later still no money, customer services agreed they had the documents but didn't know why they had not been processed. Another week passes and still no money. One has to assume this is a deliberate policy
4 weeks ago
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