Zero stars would be my review Have complained via Financial Ombudsman, was informed via email from Donna Kirwan on 06-06-18 that their complaints department would review and come back to me in 8 weeks. The lady assigned is Benita who is in the Customer Relations Officer. It’s now over 5 months and no response The FOS has had no response either, despite them contacting you several times in this matter I contacted Donna Kirwan via email last week, again no response. The lack of action on my complaint has had an adverse impact in insurance renewals and your organisation is a disgrace What will it take to get a response from you ??