They automatically renewed my policy (I had already taken out insurance with another company as I didn't realise that they were going to renew it automatically) When I tried to cancel on the day, I gave up as I was "16TH IN THE QUEUE". I managed to get through first thing the next day and I cancelled the policy - 6 hours later, I received a "thank you for renewing" and then a further email demanding £50 "adminstration fee" for cancelling the documents they hadn't produced when I called to cancel!! DO NOT USE THIS COMPANY - PAY AN EXTRA FEW QUID AND GO WITH A REPUTABLE COMPANY.