Craig
Don’t attend in branch to order your foreign currently!! I recently went on the Post Office’s webside to check the exchange rate for £1500 worth of South African Rand. The exchange rate was 16.724 which wasn’t the best but ok and the fact a Post Office is at the top of my street. Rather than placing the order online my wife decided to attend in the Post Office in person as we needed bread and milk (it’s also a shop). She placed the order for the currency which would be available the following day for collection. On my return from work I looked at the receipt and was shocked the rate given was only 16.1931. This was a difference of 900 Rand - over £50. I went back into the Post Office and asked why was it different from the advertised rate on there Website. It appears I didn’t read the pages and pages of small print which says that branch rates can be different. I made attempts to cancel the order however I was unable to get my £1500 back onto my debit card as it can take several days and we were going on holiday. In short - the post office charged me an extra £50 to attend in person and order over the counter rather than ordering online and picking up from the same Post Office. I feel I have been ripped off - never again will I exchange money at the Post Office!!😡😡😡
5 years ago
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