Haing used other services (even China post!) I have never had a problem. I go in to send a box at the Wigan Road Branch in Bolton (Dean) and I ask for a receipt. As my postage was prepaid by the company the item was to be sent to they said I don't get a receipt. I was hesitant but the item needed to go back that day. As suspected the item goes missing. NO CCTV AVAILABLE, NO PROOF OF POST OUTGOINGS WHATSOEVER. BASICALLY NO PROOF. Royal mail says I should get a receipt, yet, I since recorded them saying not everybody gets a receipt. They then accused me of not asking for a receipt (do I need to ask?? Yet I did!) and of losing it myself. They can't provide proof of my post whatsover. A company that sends post everyday apparently does not track it? Not even for their behalf? Having worked for a few companies in retail, they record outgoings. How are you supposed to operate not knowing what is coming and going?? Everything they said they said I was lying. FOUL PLAY FOR SURE! Be careful. People know how to work the system and make your items disappear!