I had coronavirus which meant i was in hospital for 2 weeks and had significant reduced pay in December, I talked to post office money about the situation, and came to an agreement that if i pay by the 29th that it will not be reported as late payment on this occasion. The collection officer Anita said she has spoke to their managers Elisa and had this confirmation by email. I paid the instalment close to £495, and 2 days later the lying crooks post office money has not only reported it as late but reported wrong as 2 months late!!!! I am now seeking litigation for the damages they have caused by not upholding the agreement and basically only lying to get me to pay and illegal invalid reporting. STAY AWAY FROM POST OFFICE, THEY OUTSOURCE THE COMPLAINTS AND SUPPORT TEAM TO A ROGUE CROOKED DEBT COLLECTION COMPANY CALLED INTRUM, THESE ARE LOW LIFE TOILET CLEANERS WHO DONT KNOW JACKALL ABOUT THE RULES AND REGULATIONS IN THE FINANCIAL INDUSTRY, THEY DID NOT EVEN KNOW WHAT THE FCA IS. LYING FILFTH OF THE EARTH.