Damaged order yet AGAIN. It's every single order. Terrible customer service, today I have: • Been on live chat 2x to not be helped, no refund given after asking me to send a photo of damaged products, told to wait for email response for refund • Email response says we can't refund here, speak to live chat again. • Spoke to live chat again, no help told to wait for another email! Would not transfer me to a manager as req and told manager will email to refund. • Get an email from another staff member not a manager, to be told again it's being looked into. Still no refund or resolution. • I have also called twice today, been on hold for half an hour with no answer. • Messaged on Facebook, you've opened and read my message but not replied. WHERE IS MY REFUND FOR THE DAMAGED ORDERS?!?! I HAVE EXPLAINED I NEED THE MONEY BACK URGENTLY AS I NOW NEED TO REPURCHASE DOG FOOD! Totally done with your company and constant issues with EVERY. SINGLE. ORDER.